196 Privacy Policy — Your Data Protection
This policy describes how the 196 platform collects, uses, stores, and protects the personal information of Malaysian users who register for or use our services.
Effective Date: January 2026
Information We Collect
When you register or use the 196 platform, we collect several categories of information for the purposes of service operations, account security, and legal compliance. The types of information we collect are as follows:
Personal Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is required to create and verify your account on 196.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we retain payment-related information such as your bank name, account number (in masked format), and transaction records. We do not store full credit or debit card numbers. All financial transactions are processed through licensed payment providers that comply with industry security standards.
Device & Browser Data
When you access 196 via a web browser or mobile app, we automatically collect technical information such as your IP address, device type, operating system, browser version, screen resolution, and time zone. This data is used to detect suspicious activity and improve your platform experience.
Usage & Activity Data
We maintain records of in-platform activity, including games played, bet amounts, session duration, wins and losses, and interactions with platform features. This data is used to improve the platform, calculate VIP rewards, and detect anomalies.
How This Information Is Used
196 uses the information collected for the following purposes:
- Account operations: Creating, verifying, and managing user accounts, processing deposits and withdrawals in RM, and administering the VIP Rewards programme.
- Platform security: Detecting and preventing fraud, money laundering, unauthorised access, and violations of our terms of use.
- Service improvement: Analysing usage patterns to improve platform performance, user interface, and gaming experience.
- Communications: Sending account-related notifications, terms updates, security alerts, and promotional information (if you have consented to receive marketing communications).
- Legal compliance: To fulfil legal obligations, comply with directives from relevant authorities, and resolve disputes.
- Customer support: Resolving enquiries, complaints, and requests related to your account or transactions.
We do not use your information for purposes beyond those stated above without first obtaining your consent.
Cookies & Session Tracking
The 196 platform uses cookies and similar tracking technologies to enhance the user experience and account security. The types of cookies we use are as follows:
- Session cookies: Required to maintain your login status as you browse the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language, theme, and display preferences for a more consistent experience on future visits.
- Analytics cookies: Collects anonymised data on how users interact with the platform, helping us identify areas for improvement.
- Security cookies: Used to detect unusual login attempts and protect your account from unauthorised access.
You can block or delete cookies through your browser settings, though this may affect certain functions within the 196 platform. Continued use of the platform is considered consent to the use of cookies as described above.
We do not allow any third parties to place ad-tracking cookies on the 196 platform. Any third-party integrations we use (such as payment providers) are subject to strict data protection agreements.
Data Security & Information Sharing
How We Protect Your Data
196 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, damage, or accidental disclosure. These include data encryption in transit, role-based access controls, continuous system monitoring, and regular security audits.
All account passwords are stored in hashed format — we cannot view your original password. For withdrawals, our system requires identity verification to ensure funds are only sent to a verified account in your name.
Sharing with Third Parties
196 does not sell, rent, or transfer users' personal information to third parties for marketing purposes. We share information only in the following situations:
- Service providers: Licensed payment providers (such as FPX, TNG, and DuitNow) that require transaction information to process your deposits and withdrawals.
- Legal compliance: When required by Malaysian legal authorities pursuant to a valid court order or official investigation.
- Fraud prevention: With security partners who help detect and prevent fraudulent activity or money laundering.
All third parties we work with are required to meet data protection standards equivalent to or higher than our own.
Your Rights as a User
As a registered 196 platform user, you have the following rights regarding your personal data:
You may request a copy of the personal information we hold about you via the support email.
If your information is inaccurate or out of date, you can update it via the account profile section or by contacting support.
You may request account closure and deletion of your personal data, subject to applicable legal record-keeping obligations.
To exercise any of the above rights, contact the 196 support team at [email protected] and clearly state your request. We will process requests within a reasonable timeframe and respond via your registered email.
Policy Changes & How to Contact Us
196 reserves the right to update this privacy policy at any time in line with changes in legislation, operational requirements, or industry best practices. Users will be notified via their registered email or an in-platform notification when material changes occur. Continued use of the platform after any changes constitutes acceptance of the updated policy.
We encourage users to review this page periodically. The "Effective Date" at the top of this page indicates when the latest version of this policy came into effect.
For any questions, concerns, or requests related to your data privacy on the 196 platform:
You may also refer to FAQ page for answers to common questions about your account and privacy.
Your Data is Protected at 196
Register for a free account and start playing with the confidence that your information is securely stored using industry-standard encryption.